Privacy Policy — zk789

1 Introduction

zk789 operates https://zk789.bet (the "Platform"), an online gaming and sports betting service designed primarily for adult players in Indonesia. In the course of providing our services — which include sports betting, live casino games, slots, blackjack, and Bandar Q (Indonesia's traditional domino card game) — we necessarily collect and process certain personal data about our users.

This Privacy Policy sets out in clear, plain English the categories of personal data we collect, the purposes for which we process it, the conditions under which we may share it with third parties, the security measures we have in place to protect it, and the rights you have as a data subject. We encourage you to read this Policy carefully and in full before creating an account on zk789.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which form part of our overall user agreement.

2 Definitions

• "Platform" — the website at https://zk789.bet, including all sub-pages, mobile-optimized views, and associated services.
• "zk789" / "we" / "us" / "our" — the operator of the Platform and its authorized agents, subsidiaries, and technology partners.
• "User" / "you" / "your" — any natural person who accesses, registers on, or uses the Platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other information.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Controller" — the entity that determines the purposes and means of processing Personal Data; for the purposes of this Policy, that entity is zk789.
• "Processor" — a third party that processes Personal Data on behalf of the Controller under a data processing agreement.
• "KYC" — Know Your Customer; the identity verification procedures applied to User accounts for fraud prevention and compliance purposes.
• "Cookie" — a small text file placed on your device by the Platform to support functionality, analytics, and personalization.

3 Data We Collect

zk789 collects Personal Data across several categories, depending on how you interact with the Platform:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify the 21+ age requirement).
• National identity number (NIK from KTP) or passport number, where required for KYC.
• Username and hashed password.
• Profile photograph or selfie, where submitted for KYC verification.

3.2 Contact Data

• Email address.
• Phone number (including WhatsApp number).
• Residential address (including city, province, and postal code within Indonesia).

3.3 Financial Data

• Bank account details (account number and bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) used for deposits and withdrawals in IDR.
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions.
• Account balance records.

3.4 Gaming Activity Data

• Betting history across sportsbook markets (including BRI Liga 1, EPL, Champions League, and other competitions).
• Casino game session records (slots, live dealer tables, blackjack, Bandar Q).
• Stake amounts, wager outcomes, and cumulative play statistics.
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session timer activations).

3.5 Technical & Usage Data

• IP address and approximate geolocation.
• Device type, operating system, and browser version.
• Pages visited, features accessed, and time spent on the Platform.
• Referring URLs and entry/exit points.
• Session identifiers and authentication tokens.

3.6 Communications Data

• Records of live chat conversations with our support team.
• Email correspondence with zk789.
• WhatsApp messages sent to our support number.
• Complaint and dispute records.

4 How We Collect Data

We collect Personal Data through the following channels:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal, contact support, or respond to a promotional offer.
• Automatically — via cookies, web beacons, server logs, and similar tracking technologies as you browse and interact with the Platform.
• From third-party service providers — including payment processors (BCA, BRI, OVO, DANA, GoPay, and others), identity verification partners, fraud detection services, and game content providers such as Evolution Gaming, Pragmatic Play, and Spribe.
• From publicly available sources — where permitted by applicable law, such as public records used to verify identity information submitted during KYC.

5 Purposes of Processing

zk789 processes your Personal Data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your zk789 account, including password resets and two-factor authentication.
Identity Verification (KYC)	Verifying your identity and age (21+) in accordance with our anti-fraud and anti-money-laundering obligations.
Payment Processing	Processing deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen bank or e-wallet.
Service Delivery	Providing access to sports betting, casino games, slots, and all other Platform features you have requested.
Responsible Gaming	Monitoring gaming activity to identify problem gambling indicators and administering self-exclusion, deposit limits, and session controls.
Fraud & Security	Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct.
Customer Support	Responding to your queries, complaints, and disputes via live chat, email, and WhatsApp.
Marketing & Promotions	Sending you relevant promotional offers, bonus notifications, and seasonal campaign updates (where you have consented or where permitted by applicable law).
Legal Compliance	Meeting our obligations under applicable international gaming regulations, financial crime laws, and data protection frameworks.
Analytics & Improvement	Analyzing aggregated usage patterns to improve Platform performance, user experience, and game content offering.

6 Legal Basis for Processing

zk789 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing required to deliver the services you have contracted for when you register an account — including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering laws, age verification obligations, and financial record-keeping requirements.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where we send you direct marketing communications or deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time by contacting our support team or updating your account preferences.

7 Data Sharing

zk789 does not sell your Personal Data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Service Providers: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate IDR deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and age-verification services that assist us in validating user identity documents.
• Game Content Providers: Licensed software studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft, which may process limited session data necessary to deliver their games.
• Fraud Detection & Security Services: Specialized providers that help us identify and prevent fraudulent or abusive activity on the Platform.
• Analytics Providers: Service providers that process anonymized or aggregated usage data to help us improve Platform performance and user experience.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory directive, we may disclose Personal Data to competent authorities. We will notify you of such disclosures where we are legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of our business, your Personal Data may be transferred to the successor entity, which will be bound by the same or equivalent privacy obligations.

8 International Data Transfers

zk789 operates as an internationally licensed platform. Some of our service providers — including game studios, cloud infrastructure providers, and security services — may be located outside Indonesia. Where your Personal Data is transferred to a country that does not provide an equivalent level of data protection, we implement appropriate safeguards such as standard contractual clauses or binding corporate rules to ensure your data remains protected to a standard consistent with this Policy.

By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia for the purposes described in this Policy.

9 Data Retention

zk789 retains your Personal Data only for as long as is necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Our general retention guidelines are as follows:

• Account and Identity Data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in line with anti-money-laundering record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming Activity Data: Retained for the duration of your account plus two (2) years following account closure.
• Customer Support Records: Retained for three (3) years from the date of the most recent interaction.
• Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years of inactivity, whichever occurs first.
• Technical & Log Data: Retained for a maximum of twelve (12) months from the date of collection.

When Personal Data is no longer required, we securely delete or anonymize it in accordance with our internal data destruction procedures.

10 Security Measures

zk789 employs a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields (including passwords and financial identifiers) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorized personnel can access Personal Data relevant to their specific job functions.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third parties.
• Multi-factor authentication options available to all registered Users for account login.
• Intrusion detection and prevention systems monitoring Platform infrastructure around the clock.
• A documented incident response plan enabling rapid containment and notification in the event of a data breach.

11 Cookies & Tracking Technologies

zk789 uses cookies and similar tracking technologies to operate the Platform, analyze usage patterns, and deliver a personalized experience. The types of cookies we use are described below:

Cookie Type	Purpose	Consent Required
Strictly Necessary	Essential for the Platform to function — session management, login persistence, security tokens, and load balancing.	No — always active
Functional	Remember your preferences — language settings, preferred deposit method, game lobby layout.	No — always active
Analytics	Measure how Users interact with the Platform — page views, session duration, click paths. Data is aggregated and anonymized.	Yes
Marketing	Track promotional campaign effectiveness and deliver relevant bonus offers based on your activity history.	Yes

You may manage your cookie preferences through your browser settings. Disabling strictly necessary or functional cookies may impair the performance and usability of the Platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to use any core feature of zk789.

12 Your Rights as a Data Subject

As a User of zk789, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request". We will respond within 30 days of receiving a verifiable request.

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected or updated without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your Personal Data in certain circumstances — for example, while we investigate a dispute about accuracy.
• Right to Data Portability: You may request a structured, machine-readable copy of the Personal Data you have provided to us, where processing is based on consent or contract.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that exercising certain rights — such as requesting erasure of identity or financial data subject to mandatory retention periods — may require us to close your account, as we cannot legally provide services without maintaining those records.

13 Minors

The Platform is strictly restricted to adults aged 21 and above. zk789 does not knowingly collect Personal Data from individuals under the age of 21. If we discover or are notified that a User is below the minimum age, we will immediately suspend the relevant account, investigate the matter, and permanently delete any Personal Data associated with that account in accordance with our data minimization obligations.

If you believe that a minor may have accessed or registered on the Platform, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.

14 Third-Party Links & Services

The Platform may reference or integrate services provided by third-party technology partners (such as game studios) whose interfaces may be subject to separate privacy policies. zk789 is not responsible for the privacy practices, data handling, or security measures of any third-party service. We encourage you to review the privacy policies of any third-party provider whose services you access through or alongside the Platform.

15 Policy Updates

zk789 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where updates are material, we will notify registered Users by email or in-platform notification at least 7 days before the revised Policy takes effect. The version date at the top of this page reflects the date of the most recent update.

Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you must discontinue use of the Platform and contact us to close your account.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which zk789 processes your Personal Data, please reach out through any of the following channels:

• Live Chat: Available 24/7 directly within the Platform — our fastest response channel, with Indonesian-speaking agents on hand at all hours.
• Email: [email protected] — responses within 10 business hours during standard WIB (UTC+7) operating hours.
• WhatsApp: +62 811 9876 5432